Offer store pickup on ETAOP: a merchant checklist

Make collection part of your fulfilment plan

For a local business, an order is only useful if the customer and merchant understand how it will be fulfilled. If customers will collect products from your shop, decide what your team can prepare and how you will communicate practical collection details.

ETAOP's released merchant feature catalog includes offering store pickup or configuring product delivery options. This guide focuses on store pickup. Availability depends on the product and your store setup; it is not a promise that every fulfilment option is available for every listing.

What the released feature source verifies

The fulfilment section of ETAOP Merchant Website release v0.1.45 explicitly lists store pickup alongside product delivery options. Its accompanying note states that delivery options depend on the product and store setup and that ETAOP does not supply delivery staff.

Review the fulfilment choices available in your current merchant workspace for the products you sell. Keep pickup distinct from delivery: this guide does not claim that ETAOP collects parcels from your store, provides couriers or guarantees a collection time.

Prepare your store before offering pickup

Use a simple operational checklist before directing customers to collect an order. The following are practical merchant recommendations, rather than claims that ETAOP automatically manages each step.

• Check that your store address and opening hours are accurate.
• Decide where your team will hand over prepared orders.
• Make sure the products offered for collection can actually be prepared and handed over by your store.
• Agree internally how staff will identify an order and confirm the correct items at collection.
• Communicate realistic collection arrangements through the customer communication methods your business uses.

Review the options shown in your workspace

Visit https://merchant.etaop.in and review your store and product information. Look at the fulfilment options available for the relevant product and store setup. Choose store pickup only where it is supported and suitable for your business.

Before sharing a listing, review its product information, availability and fulfilment details. If the pickup option is not shown for a particular setup, do not advertise it as available for that listing. Check the current workspace rather than assuming all products use the same settings.

This article describes the verified capability without prescribing unverified button names, automatic notifications or a particular checkout sequence.

Keep the handover practical

A clearly organized collection area and an accurate listing can help your team explain what a customer is collecting. Review your arrangements when opening hours, products or staffing change.

Start with products and arrangements your store can reliably support. Explore the merchant portal at https://merchant.etaop.in to review the current options for your business.

Verification source and scope

Checked on 26 October 2026 against ETAOP/etaop-merchant-website release v0.1.45, src/content/merchantFeatures.json, fulfilment capabilities. The source lists: Offer store pickup or configure product delivery options. Source blob SHA: be5d0e633497a0794ce00f6e8694fa41ae9c6119.

No claim is made about pricing, pickup deadlines, delivery staffing, automatic customer messages, sales increases or availability across every product. Confirm the options shown for your current product and store setup.

Frequently asked questions